Trust & safety
Know who you let through the door
A marketplace is only as trustworthy as the providers on it. That is why trust here is a system, not a slogan.
Three pillars
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Verified profiles
Providers register with verified details, and their profiles show real activity: services, prices, availability.
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Reviews from real bookings
Only completed bookings can be reviewed. No bought stars: every rating you see comes from work that actually happened.
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Transparent communication
Chat stays in the app: the agreed price and time are always retrievable, so there is a record if anything is disputed.
What the badges mean
- Verified
The Frendex team has checked this provider: a confirmed name and ID stand behind the profile, so you know it is a real, operating business.
- Trusted
An automatically earned badge for a consistently strong review record and a reliable, active presence.
- Pro
An automatically earned quality badge: awarded for sustaining a high quality score across real bookings. It cannot be bought, and it does not mean the Pro subscription.
- Founder
The badge of the founding providers who build Frendex with us from the start. It stays as long as the provider keeps an active subscription.
For professional organisations
An association, a cluster, a training provider? Let's work together.
If you represent a professional community, we put together a dedicated package for your members.
Contact form-
A dedicated badge
We set it up together with you, it shows on the provider's profile in the app, and only providers whose membership your organisation confirms can carry it.
Your badge -
Founder invitations for your members
A reserved set of codes that you hand out.
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A joint announcement
We present the partnership on our blog and social channels.
If something is off
Every profile and conversation has a report option. Reports are investigated and rule-breaking profiles get suspended.
What people say
Everyday life, made easier
My boiler started leaking at 7pm. Within half an hour I had a booking confirmed for next morning. No calling around, I just checked who was available on the map.
EEmmacustomer, Budapest
As an expat, finding English-speaking pros used to be the hardest part of living here. Now I just filter the map.
DDanielcustomer
Prices and reviews from real bookings, up front. I stopped gambling on classifieds.
SSofiacustomer
Illustrative examples: we’ll replace them with real reviews as they come in.