A no-show policy that protects your business
A 5-part no-show policy framework, not a copy-paste template. Learn what to charge, when to waive it, and how to cut missed appointments fast.
Blog category
For providers guides
For providers: how to price your work, how to win repeat customers, and what makes a Frendex profile people actually book.
As a provider the hard question is not where the first customer comes from. It is why the second booking happens at all.
Here we cover how to price your work so you are not working for free, how to build a base of repeat clients, and what makes a profile people actually book.
What this category covers
- Getting clients and leads
- Pricing your services
- Reviews and reputation
- Going independent
- Booking, no-shows and running the day
Articles in this category
10 articles
-
-
A service business's guide to bad reviews
Not every 1-star review deserves an apology. Get the 6-category decision tree for replying to bad reviews without looking guilty or defensive.
-
Your practical roadmap to becoming self-employed
A step-by-step path to going self-employed: testing your idea, setting rates, and handling tax, without quitting your job on day one.
-
The small business owner's guide to online booking
See how to pick and set up a booking system for small business in under a month, cut no-shows, and stop losing hours to phone tag. No spreadsheet required.
-
How to price your services and actually turn a profit
Stop guessing your rates. A 5-step pricing formula covering your break-even floor, models, and packaging so quotes turn into profit.
-
How to calculate your hourly rate (the right way)
Skip the /2080 trick. Learn to factor in non-billable hours, taxes, and overhead for a rate that actually pays your bills. Includes a real example.
-
A referral program playbook for small business owners
A no-fluff playbook covering reward economics, timing, and fraud prevention. Built for solo operators, not marketing teams. See what actually pays off.
-
How to get leads: A local service provider's guide
Skip the generic channel list. Learn which lead sources fit your service, plus how to qualify and convert inquiries into paid bookings.
-
How freelancers actually land their first clients
No portfolio, no network? Here's the 6-part system real freelancers use to land clients consistently, not by luck. Start with step one.
-
How to get clients: A system that actually works
No 30-tactic lists. A 5-step client system built on your goal: first 3 clients or a predictable pipeline. See where most people fail at step four.
Find a pro for this
Blog category
Frequently asked questions
How should I price my work?
Work out how many billable hours you have in a month, not how many hours you work. Writing quotes, travelling and admin are not billable and are often a third of the time, and your rate has to cover that gap too. Anyone dividing a monthly target by eight-hour days is systematically underpricing.
What do I do about cancellations and no-shows?
Have a written policy and state it at booking, not once something has already gone wrong. A twenty-four hour cancellation window and a fee stated in advance handles most cases, because most people are not being difficult, there is simply no consequence.
What makes a profile people actually book?
Real photographs of your own work, a concrete starting price, and a description that says what you do not do. That last one filters out the enquiries that would have cost you an hour anyway, and it is exactly what makes you read as confident.
More categories
Find the right pro
The next step after reading is an appointment. On Frendex you see who is free near you, in real time.